Eastern Tropicals, rare and unusual plants for sale
Privacy and Cookie Policy

We are committed to ensuring that your privacy is protected. When you provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Who is the controller of your personal data?

Eastern Tropicals is the controller and responsible for the processing of personal data, unless otherwise explicitly stated in this Privacy Notice.

Eastern Tropicals
4 Church Farm Barns
The Street
Bramerton
Norwich
NR14 7DW

The data that we collect from you is stored within the European Economic Area ("EEA") but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

Who has access to your data?

Except as explicitly stated herein, we never pass on, sell or swap your data to any third parties.

What is the legal ground for processing?

For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights? - Access

You have the right to request information about the personal data we hold on you at any time. You can contact Eastern Tropicals and we will provide you with your personal data via e-mail.

What are your rights? - Portability

Whenever Eastern Tropicals processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

What are your rights? - Rectification

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

What are your rights? - Erasure

You have the right to erase any personal data processed by Eastern Tropicals at any time except for the following situations:

  • You have an ongoing matter with Customer Service.
  • You have an open order which has not yet been shipped or partially shipped.
  • You have an unsettled debt with Eastern Tropicals, regardless of the payment method.
  • If you are suspected or have misused our services within the last four years.
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes and to comply with applicable consumer protection legislation.

What are your rights? - Restriction

You have the right to request that Eastern Tropicals restricts the process of your personal data under the following circumstances:

  • If you object to a processing based on Eastern Tropicals legitimate interest, Eastern Tropicals shall restrict all processing of such data pending the verification of the legitimate interest.
  • If you have claim that your personal data is incorrect, Eastern Tropicals must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
  • If Eastern Tropicals no longer needs the personal data but it is required by you to defend legal claims.

What are your rights? - Right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Eastern Tropicals legitimate interest. Eastern Tropicals will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

What are your rights? - Right to complain with a supervisory authority

If you consider Eastern Tropicals to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to your local supervisory authority.

How can you exercise your rights?

We take data protection very seriously and therefore you can always reach us via email to discuss your requests in relation to your rights stated above.

Updates to our Privacy Notice

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

How we use cookies

A cookie is a small file which resides on your computer. Once you agree, the file is added and the cookie helps analyse web traffic and allows this website to operate properly.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.