Most of the plants we stock are extremely rare and often we can only purchase small quantities at a time. Even if we do purchase a few of a kind they can take varying lengths of time to be ready for sale. Plus remember, for most of our plants we take individual pictures of every time so you can see exactly what you are buying.

We are reluctant to do this as it means the plants would all go to the same few customers. We like everyone to have an equal chance to purchase an item. The only time we do this is when a customer has specifically asked us to source a particular plant.

As we photograph and list most of our plants individually it gives us the opportunity to describe every minor mark. We would rather be honest and describe your future plant exactly as it is. We also do not remove leaves just because they have a minor mark or two from shipping. The plant is stressed enough, there is no benefit to the plant in removing these leaves, so we leave them on.

This is always an option for you however it really is not as easy as it seems. We have spent many years building up a strong base of suppliers who offer genuine and healthy plants. We are fully registered to import plants into the UK and all imports are done legally. Despite being fully registered, airport delays, issues with APHA and customs still happens, and plants can then get delayed or even die. There is no insurance to cover this cost and no refunds.

We only list a plant when it is 100% ready. Each day we walk around the plant room and select any plants that are looking ready for their new homes. We never rush this process; we only sell when the plant is ready.

Each plant we sell is individually priced dependant on several factors including the price we pay, size, and quality. A larger plant will always be slightly more expensive than a smaller plant with a damaged leaf or two.

We post Monday-Thursday as we do not want your plant to be delayed by weekend post. Orders placed after midday on a Thursday are posted on the following Monday.

We post all orders via a DPD 24 hour service. Once your order is collected from us you should receive an email from DPD with your tracking number.

You are more than welcome to collect from us in Tibenham, Norfolk by prior arrangement.

Most of our packaging is fully recyclable in your regular recycling bin. We use a small quantity of shrink wrap which is the only part that needs a specialist recycling centre.

You should have received a tracking number from DPD. Please use the tracking to find the latest information for your order. Sometimes it can be worth speaking to your local depot if there is a query.

Your plants have been through a stressful time in the post so we suggest you do not rush to repot your plant. Let it settle into its new home by giving it a small drink and placing it out of direct sunlight for a few days.

Gift vouchers are available in multiples of £10 and £25.